At Lucy Finds, we’re committed to offering outstanding customer service. This Contact & Communication Policy outlines how and when you can get in touch with us, and what to expect when you do.

How to Reach Us

Email Support

For all inquiries—orders, shipping, returns, product questions, or general support—please email us at: support@growthfiles.shop
We typically respond within 24–48 business hours.

Phone Support

You may also reach us by phone at: +1(442)291-6525
Available: Monday–Friday, 10 AM to 6 PM (PST)
If we’re unavailable, please leave a voicemail with your name, order number (if applicable), and the nature of your query.

Order Inquiries

For faster assistance, include the following in your message:

• Full name
• Order number
• Date of purchase
• Description of the issue

Shipping & Delivery

Shipping confirmation and tracking details will be emailed as soon as your order is dispatched. For status updates, please reply directly to your confirmation or shipping email.

Response Time

We aim to respond to all emails within 2 business days. Response times may be slightly longer during weekends, holidays, or peak shopping seasons.

Respectful Communication Policy

We are here to help and treat every customer with respect. We kindly ask that all communications remain courteous and constructive. Abusive, offensive, or threatening messages may result in restricted support.

Updates & Changes

Lucy Finds reserves the right to update this Contact & Communication Policy as needed. Any changes will be posted on this page with a revised effective date.

Thank you for shopping with Lucy Finds!
We appreciate your trust and look forward to supporting you.